Last Updated: 15/07/2026

Introduction

Your privacy is important to us at LIGHTSOME IT SERVICES PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse or purchase clothing and fashion products for men, women, and children, or otherwise use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Payment Information (processed securely through authorized payment partners)
Account Login Information
Order History
Product Preferences
Size and Style Preferences (where applicable)
Wishlist Information
Any information you provide while placing an order, creating an account, contacting customer support, participating in promotions, or subscribing to newsletters.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP Address
Browser Type and Version
Device Information
Operating System
Website Usage Data
Pages Visited
Time Spent on Pages
Referral URLs
Cookies and Similar Tracking Technologies

2. Consent

By accessing our website, creating an account, placing an order, subscribing to newsletters, participating in promotional activities, or otherwise providing your personal information, you consent to the collection, storage, processing, and use of your personal information as described in this Privacy Policy.

Where required by applicable law, we will obtain your explicit consent before processing your personal data for specific purposes.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect the legality of processing carried out before such withdrawal.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver clothing and fashion products
Manage returns, refunds, and exchanges
Verify payments
Provide customer support
Create and manage your customer account
Send order confirmations and shipping updates
Improve our website, products, and customer experience
Recommend products based on your interests and shopping history
Send promotional offers, discounts, and newsletters (where permitted or with your consent)
Prevent fraud and unauthorized activities
Maintain the security of our website
Comply with applicable legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information only with trusted service providers, including:

Payment Gateway Providers
Banks and Financial Institutions
Shipping and Courier Partners
Logistics Service Providers
IT Infrastructure Providers
Website Hosting Providers
Customer Support Service Providers
Marketing and Analytics Service Providers
Government Authorities or Regulatory Bodies when required by law

All third-party service providers are required to maintain appropriate confidentiality and security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Maintain your shopping cart
Analyze website traffic and performance
Personalize your shopping experience
Deliver relevant advertisements where applicable

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Data Retention

We retain your personal information only for as long as necessary to:

Process and complete your orders
Provide customer support
Maintain transaction and accounting records
Comply with applicable legal obligations
Resolve disputes
Enforce our agreements

When your personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable laws.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw your consent
Opt out of marketing communications
Request details regarding how your information is processed
Raise concerns regarding misuse of your personal information

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include secure payment processing, encryption where appropriate, restricted access to personal data, and ongoing security monitoring.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information promptly.

Parents or guardians who believe that a child has provided personal information may contact us immediately.

10. Grievance Officer

In accordance with applicable laws, the details of our Grievance Officer are provided below:
Grievance Officer Name: Arjun

Company: LIGHTSOME IT SERVICES PRIVATE LIMITED

Email: grievance@lightsomefashion.com

Phone: +91 9220921835

Address:

ALTF 101, 2nd Floor, TR-24A Okhla, NH-19, CRRI, Ishwar Nagar, Badarpur, South Delhi, New Delhi, Delhi – 110044, India.

We will acknowledge and address your grievance within a reasonable time in accordance with applicable laws.

11. International Data Transfers

If you access our website from outside India, your personal information may be transferred to, stored, and processed in India or other countries where our technology and service providers operate.

By using our website, you consent to such transfers in accordance with this Privacy Policy and applicable laws.

12. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways, shipping partners, analytics tools, and social media platforms.

We are not responsible for the privacy practices of such third parties. We encourage you to review their respective privacy policies before providing any personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technology.

Any updates will be posted on this page along with a revised “Last Updated” date.

Your continued use of our website after any modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

LIGHTSOME IT SERVICES PRIVATE LIMITED

Email: info@lightsomefashion.com