Last Updated: 15/07/2026

At LIGHTSOME IT SERVICES PRIVATE LIMITED, we are committed to delivering your clothing and fashion products safely, efficiently, and on time. This Shipping Policy explains how your orders are processed, shipped, and delivered when you shop through our website.

Shipping Coverage

We currently deliver products across India.

Orders will be shipped to the delivery address provided during checkout. Please ensure that your shipping details are accurate to avoid delays or failed deliveries.

Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During festive seasons, promotional sales, or high-demand periods, order processing may take slightly longer.

Delivery Timeline

Our estimated delivery time is:

Standard Delivery: 3–7 business days, depending on your location and courier service availability.

Delivery timelines are estimates and may vary due to:

Remote or difficult-to-reach locations
Weather conditions
Public holidays
Courier or logistics delays
Natural disasters or other unforeseen circumstances

Once your order has been dispatched, you will receive tracking details via email or SMS (where available).

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any free shipping offers or promotional shipping discounts will be clearly communicated on our website.
Additional shipping charges may apply for certain remote or special delivery locations, where applicable.

Packaging & Handling

We take great care in packaging every order to ensure it reaches you in excellent condition.

Our clothing, footwear, fashion accessories, and other products are securely packed using quality packaging materials to protect them during transit.

Delivery Partners

We partner with trusted third-party courier and logistics providers to ensure reliable and timely delivery of your orders across India.

Delivery services may vary depending on your location and product availability.

Delayed or Failed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

If your order is significantly delayed or has not been delivered within the expected timeframe, please contact our customer support team, and we will assist you in tracking your shipment.

Incorrect Address or Failed Delivery Attempts

Please ensure that the following information is accurate before placing your order:

Full Name
Shipping Address
Landmark (if applicable)
PIN Code
Mobile Number

LIGHTSOME IT SERVICES PRIVATE LIMITED is not responsible for delays, additional charges, or non-delivery resulting from:

Incorrect or incomplete address details.
Incorrect contact information.
Customer unavailability during delivery attempts.
Refusal to accept delivery.

If a shipment is returned to us due to failed delivery attempts or incorrect address details, additional shipping charges may apply for re-dispatch.

Order Tracking

After your order has been shipped, you will receive an email and/or SMS containing your shipment tracking number and tracking link (where available).

You can use the tracking details to monitor the delivery status of your order.

Lost or Damaged Shipments

If your order arrives damaged, appears tampered with, or is lost during transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

Where possible, please provide:

Order Number
Photographs of the package and product
An unboxing video (recommended)

We will investigate the issue with our logistics partner and work toward a suitable resolution.

Contact Information

For any shipping-related questions or assistance, please contact us:

LIGHTSOME IT SERVICES PRIVATE LIMITED

Email: info@lightsomefashion.com

Phone: +91 9220921835

Address:

ALTF 101, 2nd Floor, TR-24A Okhla, NH-19, CRRI, Ishwar Nagar, Badarpur, South Delhi, New Delhi, Delhi – 110044, India.

Shipping Policy